Data Privacy Policy

Introduction

microtrixum AG ("we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us in any capacity.

As a company based in Austria and operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and all applicable Austrian and European privacy laws.

Data Controller Information

The data controller for your personal information is:

Data Collection

We collect personal data that you provide to us directly and information that is automatically collected when you use our website and services. The data we collect includes:

Information You Provide Directly

• Contact information (name, email address, phone number, company name)
• Communication content (messages, enquiries, support requests)
• Account information (if you create an account with us)
• Project and consultation information
• Marketing preferences and communication choices

Automatically Collected Information

• Website usage data (pages visited, time spent, navigation patterns)
• Technical information (IP address, browser type, device information)
• Cookies and tracking technologies data
• Performance and analytics data

How We Use Your Information

We use your personal data for the following purposes, based on legitimate legal grounds under GDPR:

Service Provision

• Providing enterprise data monitoring solutions and services
• Processing and responding to your enquiries and requests
• Managing client relationships and project delivery
• Providing technical support and customer service

Communication

• Sending service-related communications and updates
• Responding to your questions and providing support
• Sending marketing communications (with your consent)
• Providing information about new features and services

Business Operations

• Improving our website and services
• Conducting business analysis and planning
• Ensuring security and preventing fraud
• Complying with legal obligations

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the specific cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in delivering our services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: When you have provided explicit consent for specific sharing purposes

All third-party service providers are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

• Contact Information: Retained for the duration of our business relationship plus 7 years for legal compliance
• Website Analytics: Typically retained for 26 months
• Marketing Communications: Until you withdraw consent or unsubscribe
• Legal Documentation: Retained according to applicable legal requirements

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Access: Request access to your personal data and information about how we process it
• Rectification: Request correction of inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Request restriction of processing your personal data
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal data for certain purposes
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us at privacy@microtrixum.pro or +43 14985832.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices
• Incident response and breach notification procedures

International Data Transfers

As a European company, we primarily process data within the European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data processing practices, please contact us:

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not handled your personal data in accordance with applicable law.